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Privacy Policy

This privacy notice discloses the privacy practices for www.cogoed.com.  This privacy notice applies solely to information collected by this web site.  We will notify you of the following:

 

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about our services, promotions, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via email at info@cogoed.com or by phone at 855-655-2646:

 

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. Also,  payment information is collected on a one-time basis for the sole purposes of collecting payment.  CoGo Ed does not store any credit or debit card information.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

The Children's Online Privacy Protection Act (COPPA) states that we must have a parent's permission before we can collect and use your Personal Information if you are under the age of 13. As such, a parent’s permission is required before we are able to create an account for students under the age of 13. Please call us at 855-655-2646 if you have any questions or would like additional information.

 

The video content that is recorded during the tutoring sessions is considered private property and confidential in nature.  Under no circumstances should anyone, neither tutor nor student, upload the video recordings to the Internet in any form. CoGo Ed. explicitly forbids the public broadcasting or posting of any video recordings created during a session, unless otherwise officially stated and recorded by CoGo Ed administration. Any individual who violates this policy could face legal action. We appreciate your understanding and cooperation.

 

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 855-655-2646 or email at info@cogoed.com.

Refund Policy

It is CoGo Ed’s policy to ensure that all of our customers are satisfied with the tutoring services delivered.   We will be happy to refund your money if the request is made within the first thirty minutes of the first online tutoring session. The request must be submitted through email to info@cogoed.com and verbally stated during the tutoring session to quality for the full refund.   If the session continues past the thirty-minutes, customers are no longer eligible to receive their refund.

Cancellation Policy

Customers must give 24 hour notice of session cancellation via email to info@cogoed.com before the start of the scheduled session.  Once the email is received, customers will retain the full amount of minutes scheduled for that session. In the event that the notification is not received 24 hours prior to the scheduled session, the scheduled amount of minutes will be deducted from the customers purchased package.

Linking you to the best of minds for the best of success

CoGo Ed

Providing premier educational services to students and organizations across the world.

855-655-2646

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